Privacy Policy

Effective Date: 6th April 2025

1. Introduction

Lauren Cardozo-Smith is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy). Your privacy is important to us and this Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website "www.laurencardozosmith.co.uk" and our services. 

2. Who We Are
Lauren Cardozo-Smith provides personal assistant and administrative services to individuals and business clients.

If you have any questions about this policy or how your data is handled, you can contact us at:

Email: admin@laurencardozosmith.co.uk 

3. What Data We Collect
We may collect and process the following information:
• Personal details: name, email address, phone number
• Service-related information: preferences, service history, booking details
• Payment information: payment details, billing address (if applicable)
• Technical data: IP address, browser type, cookies, location data

We do not collect special category (sensitive) data unless strictly necessary and with your explicit consent.

4. How We Collect Your Data
We collect data through:
• Forms you complete on our website
• Emails or messages you send us
• Cookies and analytics tools
• Booking or service requests

5. How We Use Your Data
We use your personal data to:
• Provide and manage our services
• Communicate with you about your bookings or enquiries
• Process payments (if applicable)
• Improve our website and user experience
• Comply with legal obligations

We will only use your data when we have a lawful basis to do so, such as your consent, to fulfil a contract, or to meet legal obligations.

6. Sharing Your Data
We do not sell your data.

We may share your data with trusted third parties to help us provide our services, such as:
• Payment processors (e.g. Stripe, PayPal)
• IT or hosting providers
• Email service providers

All third parties are required to respect your privacy and only use your data under our instruction.

7. Cookies
We use cookies to enhance user experience and analyse website traffic.

You can manage your cookie preferences through your browser settings. For more detail, see our Cookie Policy.

8. Data Security
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. 

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

9. How Long We Keep Your Data
We only retain your data for as long as necessary for the purposes stated above, or as required by law (e.g. for tax purposes).

After this period, your data will be securely deleted or anonymised.

10. Your Rights
Under the UK GDPR, you have the right to:
• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict processing
• Data portability (receive your data in a usable format)
• Withdraw consent at any time

To exercise these rights, contact us at admin@laurencardozosmith.co.uk.

11. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please read their policies before providing any data.

12. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page, and significant changes will be notified to you.

13. Complaints
If you’re concerned about how we handle your data, you can contact us directly or file a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

Helpline: 0303 123 1113

Thank you for trusting us with your data.